Job Family & location: Professional Head office, Dorking
Responsible to: Head of Commercial Property
Responsible for: Assistant Commercial Property Manager
Hours : 37.5 hours per week (Monday Friday 09 00-17 30)
The Commercial Property Manager will be responsible for overseeing the day-to-day operations, maintenance and financial performance of a diverse commercial property portfolio. This role involves managing tenant relationships, ensuring property maintenance, and optimising financial performance while maintaining high standards of service and compliance.(Ideal start: end April 2025)
Key Responsibilities
Property Operations & Maintenance
Ensure the upkeep, maintenance, and safety of all commercial properties through effective management of vendor and service provider contracts
Implement and oversee preventative maintenance programs
Conduct periodic property inspections and provide detailed reports
Oversee tenant improvements and modifications
Coordinate maintenance repairs, ensuring satisfactory completion of works while liaising with contractors, utility companies, landlord clients, and tenants
Tenant Management & Relations
Serve as the primary point of contact for tenants, addressing concerns and managing complaints with prompt resolution
Conduct tenant screening and onboarding processes
Manage tenant communications and maintain professional relationships
Handle day-to-day tenant enquiries effectively
Financial Management & Reporting
Develop and manage property budgets and financial forecasts
Track and ensure timely collection of rent and other payments
Provide detailed financial reports to property owners and stakeholders
Identify and implement cost-saving opportunities and revenue enhancement strategies
Process and apportion invoices accurately
Perform effective management of service charges
Lease Administration & Compliance
Ensure all lease information and records are maintained accurately in appropriate systems
Monitor and enforce lease terms and conditions
Coordinate Money Laundering Procedure compliance
Keep up to date with property management laws, compliance requirements, and industry best practices
Update internal processes and documentation templates when legislation changes
General Administration
Maintain accurate and organised property records
Answer phones and manage messages
Process applicant registrations
Keep all systems and records up to date
N.B. The above list is not exhaustive.
Key Skills
Experience in commercial property management preferred
Excellent communication and negotiation skills
Strong organisational and time management abilities
Proficient in Microsoft Office programs
Ability to use initiative and provide proactive solutions
Strong attention to detail
Full UK driver's license and access to own vehicle
Ability to work both independently and as part of a team
PERKS AND BENEFITS
Annual leave which increases with service... after 3, 5 and 10 years
Lifestyle Benefits
Enjoy discounted gift cards from many retailers via our HR system app
Employee Assistance Program Via Health Assured.
Company Socials Paid for Staff get togethers so you can get to know your colleagues!
Referral Scheme Refer a friend and get a bonus when they complete 3 months with us
Day off for your birthday! ...if it falls on a work day and business permitting
TPBN1_UKTJ