Credit Operation Agents
PART-TIME, WEEKEND WORK, 16 hours per week
Contract for 12 months
Glasgow – On-site
We are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre.
This role is working part-time, Saturday and Sunday, totally 16 hours.
Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.
Responsibilities
* Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.
* You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.
* Main KPI’S would be to maximise the number of connections while using insight to reduce fraud.
Experience
* Banking or financial experience is desired but not essential as full training will be proved.
* Ability to work in a multi skilled environment
* Attention to detail is a must
* Good problem-solving ability
* Being able to manage individual and team targets
* Work as part of a team