Description Job Description Digital Service Designer: Role: • Create real business transformation for our clients and redefine their offerings • Scope, plan and lead service design projects and provide strategic consultancy to clients • Turn user insights and identified opportunities into differentiating concepts, services and solutions • Ensure that our solutions are realised, implemented and delivered on a high level • Facilitate and develop workshops and co-creation sessions • Participate in pitch activities - locally and internationally • Lead and inspire your team and support their professional development Responsibilities: Working alongside your team's product owner and engineers, being accountable for the design direction and outcomes that improves: - The level of satisfaction customers have when communicating with the business. - Facilitate managing the product backlog - Work with the Product Owners, Delivery Leads, and the delivery team to ensure consistent understanding of the proposed solution and assist with elaboration, sprint planning activities etc. • Stakeholder management - Build strong and productive working relationships with business and senior stakeholders to manage objections and approvals efficiently. • Responsible for closing down debate on requirements scope and detail in order to keep the delivery on track. - • Benefits delivery - Developing a full end to end view of the proposition and taking accountability for benefits delivery. Essential Criteria A strong candidate will be able to demonstrate the essential criteria listed below: • Requirements elicitation (writing of Epics, Stories and acceptance criteria). • Well versed in collaboration and DevOps tools like Jira and have experience of Scrum's discipline and the associated elaboration and estimation techniques. You'll be familiar with BDD, TDD, and construction of supporting Acceptance Criteria. Successfully delivered using Agile and hybrid Waterfall/Agile within a large enterprise. Be able to understand and validate the business case Solid understanding of business analysis methodologies (specifically iterative methods and use cases) and techniques and their practical application. • Extensive stakeholder management experience; able to identify key players in delivering the business outcome and to ensure that their needs are full represented. Capabilities / Experience: • At least 10-15 years of Banking and Financial Services industry and consulting experience • Worked either in a business function or as a strategy consultant to these industries • Background in Digital and/or Digital technologies is essential as the role will support a team within Digital Consulting • Able to lead strategic programs with teams of 20 resources • Strong Project Management skills, with focus on Digital Transformation and Customer Experience projects • Ability to navigate large organizations and manage internal business and technology teams • Strong client-facing skills (Directors, VP/SVP-level) • Strong business development, opportunity shaping and opportunity development skills. • Demonstrated ability to collaborate with client business stakeholders to get clear and detailed understanding of business challenges and needs/wants of their customers • Ability to build focused strategic roadmaps • Ability to connect expand point initiatives into shaping larger program opportunities • Strong ability to drive from opportunities to proposal •Strong content preparation and presentation skills • Keen understanding of market trends and Customer-focused point of view • Strong research, analytics and synthesis skill