Customer Service Manager- Nottingham- £45,000 plus benefits
Cherrry Professional are pleased to be working with their Financial Services sector client on an exciting and rare opportunity for a Customer Service Manager to join their busy and thriving team. If you have a passion for upholding an excellent level of Customer Service by inspiring and managing a team then this role is the one for you!
Responsibilities
Support the ongoing Customer Service plan- upholding a level of service excellence driven by positive reviews and customer feedback
Work with our compliance team to continually ensure policies and procedures are adhered to
Report regularly on team and customer effectiveness, identified risks, complaint handling, and customer outcomes.
Lead and drive employees’ understanding of customers
Support and encourage the customer services agenda
Guide and support the junior managers and employees to recognise the right priorities to work on, ensuring best outcomes
Ensure employees can recognise vulnerable customers and know the best outcomes.
Build strong relationships with the compliance and underwriting teams to grow a strong inter-department relationship
Ideal Person
5+ years of experience in customer services with previous Management level or Team Leader experience
Experience in high-cost, short-term lending is beneficial.
An understanding of UK financial services and/or experience working in the financial industry.
Compliance & Regulatory Awareness
Good team management and people development skills, ensuring a culture of leading by doing.
Good communication skills.
Leadership & Team Management
Analytical Thinking
Empathy & Customer FocusHours of work: 37.5 hours per week, Monday to Friday
Office based
Cherry Professional is recruiting for this role on behalf of the client
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role