Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)
Department: Contact Management
Location: Kidlington
Rank/Grade: TVP Broad Band 2E
Salary: Band 2E circa £35,167.90 per annum/pro rata INCLUSIVE of 33.5% shift allowance, plus benefits
Part/Full Time: Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Type of Contract: Permanent
As a Police Call Handler you will help protect our communities by being the first voice they hear when they call for help and assistance.
You do not need previous experience - we’ll give you all the training and support you need to be ready to take that call. But, we do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail along with an ability to communicate and use IT systems.
You need to be ready for the unexpected, with an ability to make key decisions whilst taking information from a caller. The calls you handle will be varied; you could go from dealing with a non-urgent 101 enquiry to a distressing 999 emergency and sadly you might even receive abuse from someone you are trying to help. It is undoubtedly one of the most demanding yet rewarding roles in modern policing.
If you can demonstrate these skills and have the drive and determination to make a difference to the communities we serve, then this could be the career for you.
To apply for this post please attach a CV.
Please note the next stage of this application process is a mandatory awareness session. These will start taking place after the advert closes, please see the below dates, if you’re unable to attend one of these please contact recruitment ASAP:
* 17th November at 7pm – 8:30pm
* 27th November at 7pm – 8:30pm
* 28th November at 7pm – 8:30pm
Please be aware all candidates must complete a 5 week course at full time, this course is likely to take place at Kidlington. Given this we will be advertising on a rolling recruitment basis and should you be successful you will be placed into a recruitment pool. Once vetting and medical clearances have been received you will be placed into the next available intake, which will be starting in January 2025.
You will receive structured on and off the job training through our comprehensive apprenticeship programme. On successful completion of the programme, you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
The closing date for enquiries and receipt of completed applications is 24th November 2024 (subject to change).
We believe in investing in all of our people and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.
Working Smart: You will be joining an organisation that strives to improve every day.
Supporting You: Your wellbeing and safety is at the heart of all we do. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.
Developing You: We promote a culture where your continuous professional development and learning is actively encouraged.
Vetting: All posts require a level of Police Vetting as per the National Vetting Code of Practice.
Job Types: Full-time, Permanent
Pay: £35,167.90 per year
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