Customer Service Advisor – Part Time (Flexible to hours of work)
West Bromwich
£12.50 per hour
This location is near a tram line.
Role Overview:
Serve as the first point of contact for customers seeking to obtain advice from the business. The primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.
Key Responsibilities:
1. Provide a contact point for customer and colleague queries, following up on delivery schedules, identifying products required by the customer, and ensuring queries are dealt with in a proactive and timely manner.
2. Escalate problems to the technical team or other members of the product team or Senior Customer Service Advisor/CDM.
3. Maintain a CRM.
4. Track outstanding deliveries and liaise with site managers/transport team.
5. Answer a high volume of both internal and external emails and telephone calls.
6. Provide a proactive approach to customer service, using the in-house management system.
7. Process customer orders and raise additional items required to resolve aftercare issues.
8. Perform any other related duties.
Job Info:
Job Title: Part Time Customer Services Advisor
Company: CV-Library
Location: Birmingham, West Midlands
Salary: £12.50 Per hour
Sector: Customer Services
Contract: Part Time
Hours: Part Time
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