PRS are looking for a Helpdesk Administrator for a temporary role based at QA Hospital for an approximate 3 month period. This role will be on a 16 week rota working days, nights and weekends. Shifts would include 6:00- 14:00, 9:00-17:00, 11:00-19:00, 14;00-2200 and 22:00- 06:00 All shifts will have a half hour unpaid break. Shifts working nights or weekends will include an uplift for unsocial hours.
Key functions of the role include;
To provide Portsmouth Hospitals NHS Trust with a highly efficient, effective and polite service by both telephone and face to face as directed by the Manager.
To respond to all emergency calls and alarms such as major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.
To ensure accurate information is always available and recorded as required, including reporting and liaise with the appropriate companies for any telephone or alarm faults.
Co-ordinate the booking of official taxi’s as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.
To assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.
To participate, assist and reprogram any equipment assoc...