Overview
We are currently seeking a Receptionist to join our team in providing excellent patient-centred service and administrative support. The ideal candidate will be organised, detail-oriented, and possess strong communication skills.
Responsibilities
1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system.
3. Ensure that patients with appointments but who need 'urgent consultations' are booked into appropriate slots and referred to a GP where necessary.
4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice protocols. Print Home Visit summary sheets.
5. Ensure computerised appointment systems are up to date.
6. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
7. Set up new patients onto the computer system.
8. This job description is not exhaustive and may be adjusted periodically after review.
Qualifications
- Basic understanding of computers
- Strong phone etiquette and communication skills
- Ability to type accurately and efficiently
- Previous experience in a healthcare or receptionist role is desirable but not essential.
The surgery is open 0800 hrs to 1830 hrs Monday to Friday, and is spread across two sites in Cwmaman (main) and Cwmbach (branch).
Please email Sharon.rao@wales.nhs.uk for further information.
Job Types: Part-time, Fixed term contract, Temp to perm
Contract length: 6 months
Pay: From £11.44 per hour
Expected hours: 16 – 20 per week
Benefits:
* Free parking
* On-site parking
Schedule:
* Day shift
* Holidays
* Monday to Friday
* No weekends
Work Location: In person
Reference ID: Receptionist/Care Navigator
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