Customer Service Assistant Job Spec Since 1856, Millers Music has been at the heart of music in Cambridge and beyond. Our vision today is To inspire and unleash musical creativity by making quality instruments accessible to everyone. In the music industry we are afforded incredible opportunities to truly change lives, to hear the amazing stories of our customers, and work with our world-leading suppliers and partners. We aim to consistently deliver amazing customer service and believe in inspiring and supporting our clients as well as the whole musical community to achieve their musical goals. An exciting opportunity has opened up to be part of our Customer Service team. We are looking for an enthusiastic, energetic individual with a passion for music who can consistently deliver amazing outcomes for our clients. In this role you will be given the opportunity to develop customer service skills and system knowledge. The successful candidate will gain great experience in not just the music industry but also valuable, transferable skills in communication, organisation, and analysis/reporting. Full role specification below. ROLE SPECIFICATION: Customer Service Assistant Reports to: Showroom Manager Location: Cambridge Showroom Hours/Type: Part time, 15-30 hrs per week. Mon to Sat Exact days and hours of work are flexible for the right candidate Pay: £12-13.50 per hour Purpose of role: To support the commercial operation and showroom team by managing a variety of customer enquiries, resolving customer service issues. Key Responsibilities: Supporting the resolution of customer service tickets, working independently and with the rest of the team to resolve issues and provide amazing service to our clients Talking enthusiastically to clients in the showroom, qualifying enquiries, offering service and advice, and referring to senior demonstrators where appropriate Taking piano tuning bookings using our appointment system Ensuring the showroom is maintained in a clean and tidy manner Using our stock control system to help book in stock, process invoices and maintain product data. Answering the phone and triaging calls to the relevant team members and dealing with the enquiries as outlined by the customer service handbook. Processing rental applications, preparing and maintaining rental stock inbound and outbound. Packaging web orders and dispatching to our clients. Managing the till cashing out procedure and ensuring transactions are completed correctly. Education & Qualification: Educated to A-level or equivalent by experience Knowledge & Experience Essential Enthusiasm for and interest in music and in particular the piano Previous experience in customer service role Desirable Previous experience in a customer-facing role such as retail or hospitality Piano player or strong music playing knowledge Skills: Excellent organisation, prioritising, and planning Administrative skills Excellent communication skills Excellent written communication Strong IT skills, full training will be given but you will be expected to operate a variety of different web-based IT systems. Personal Qualities Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships. Trustworthiness: You are a reliable team member, delivering what you promise. Resourcefulness: Ability to analyse situations and solve issues especially in the interest of customers Focus: Makes time to complete quality work to achieve targets set Selflessness: Puts the needs of the business before oneself. Helps others in the team and our clients. Compensation and details of Employment Basic salary commensurate with skills and experience in the range of £12-£13.50 per hour Hours 15-25 per week with flexibility to meet customer demand. 20 days holiday a year plus Bank Holidays (pro rata) and Birthday Bonus holiday