Sheffield Children’s NHS Foundation Trust
An exciting opportunity has arisen to join the Outpatient Team at Sheffield Children's NHS Foundation Trust. As part of our Patient Access Team, you will play a crucial role in ensuring our patients are supported with attending appointments.
We are looking for individuals who demonstrate excellent communication and teamwork skills. You should be compassionate, accountable, and dedicated to treating all colleagues, patients, and service users with respect.
A commitment to excellence, along with a strong alignment with the Trust's values, including equality, diversity, and inclusion, is essential.
This opportunity also includes some availabilities within our Medicine and Surgical teams.
Main duties of the job
1. Contact families to discuss upcoming appointments.
2. Offer support for patients and their families to attend outpatient appointments.
3. Coordinate and book any additional support, including transport arrangements.
4. Contribute to the high-quality provision of a professional clerical service for Outpatient Clinics, supporting patients, families, and colleagues.
5. Ensure that appointments are scheduled in accordance with the Trust's outpatient waiting time standards and the Trust's Patient Access Policy.
6. Deliver work that meets the required quality and quantity standards, achieving Trust and departmental key performance indicators and deadlines.
7. Provide cover for colleagues during absences to ensure continuity of service.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to work
* Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patients and colleagues, and focusing on our communities and population health.
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Person Specification
Qualifications
* Educated to GCSE standard or equivalent
* Numerate and literate
* NVQ Level 2 - Administration or equivalent acquired experience
Experience
* Clerical and or reception work experience gained from working within a public facing environment
* Experience of dealing with the general public.
* Experience of working in a team environment.
* Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
* Previous experience of In-patient, Out-patient or Waiting list management.
* Experience of working with medical, nursing and medical secretarial staff
Knowledge
* Good keyboard or computer skills
* Ability to work under pressure.
* Ability to use own initiative and work as part of a team.
* Experience of using modules of the Patient Administrative System, in particular the outpatient module.
* Working knowledge of hospital administrative processes and practices
Personal Attributes
* Pleasant, tactful and understanding manner
* Ability to communicate sensitively with children, young people and their families
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sheffield Children’s NHS Foundation Trust
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Sheffield Children's NHS Foundation Trust
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