Job Description
We’re looking for a Process Lead to join the Operational Excellence team. You will drive the optimisation of operational performance, as part of the Digital Transformation programme, through the analysis, design, documentation, and guided implementation of new or revised processes, workflows, process metrics and management tools.
Employment type: Permanent fixed-term 12 months
Location: AutoProtect MBI, Warwick House, Roydon Rd, Harlow, Essex, CM19 5DY
Working pattern: 35 hours per week
The role
The key responsibilities you could be looking after include:
* Provide an objective assessment of all company operating processes, and lead on the improvement of those processes in order to streamline, remove waste and improve operational efficiency
* Build and manage a quality management framework and process improvement methodology that will be used for designing and improving processes
* Lead the implementation of the methodology and process improvement tool kit across the operational areas of the business so that managers can use themselves to improve processes and ways of working
* Model system or process changes so that the impact is predicted in advance of implementation
* Assisting in the embedding an Operational Excellence culture
* Critical evaluation of cross-departmental operational processes including information gathering, documentation and understanding system dependencies as well as ways of working
* Chair and run workshops in order to gather process flow and design requirements
* Execution of process and workflow design, development, documentation, support and change control across the operational processes of the Group
* Introduction of Key Performance Indicators that allow management to have visibility on operational performance in line with SLA
* Assisting line management across the group with the execution of pillar/departmental Must-Win-Battles (MWBs)
* Identification, definition and articulation of operational problem statements and project briefs to include succinct definition of scope, requirements, resources and risks
* Assisting change management with stakeholders when operational changes are being implemented, including testing and training components
* Mentoring of a seconded ‘task team’ contributing to the implementation of organisational design changes (org chart changes)
* Working intimately with Business Analysts and IT Product Owners, including 3rd party suppliers, to define IT and Data requirements for processes
Our ideal candidate
Skills and competencies
* Strong inquisitive, analytical and problem-solving skills.
* Ability to extract key information from operational teams to inform the definition of operational challenges, IT & data requirements, process and metrics design.
* Ability to marry strategic intent to operational interventions.
* Strong numeracy and metric capabilities.
* Process centric approach to solving challenges.
Essential Knowledge and Experience
Essential:
* Deep process analysis and design experience.
* Strong workshop facilitation skills.
* Knowledge of the 4Dx principles as described in the Franklin Covey “principles of Execution’ model
* Experience in executing cross-departmental projects.
* Excel skills to an advanced level.
* Financial services experience.
Preferred:
* Direct experience in executing an operational excellence programme of projects with measured ROI.
* Management consulting experience.
* Lean or Lean Six Sigma qualification.
* Insurance/VAP experience.
* Experience in optimisation projects that include operations, IT, Data and Finance functions.
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Join the AutoProtect Group and Shape the Future
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users..
Our diverse business includes four key branches:
* AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
* Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
* DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
* iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.
Please note we are not working with agencies at this time.