Junior Claims Adjuster – Motor (12 Month Fixed Term Contract)
Ipswich
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As an Associate Motor Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our Motor Fleet customers. You will work closely with your manager and fellow Claims Adjusters to bring claims to a swift resolution.
DISCOVERyour opportunity
What will your essential responsibilities include?
·Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
·Strict adherence to the Global Claims Handling Practices.
·Always demonstrate AXA XL behaviours and values.
·Ensuring all claims are reserved wherever possible, within the Reserving Guidelines.
·Developing relationships with Underwriters, Actuaries and other departments as required
·Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claims trends, marketing and business development.
·Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
·Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling, considering cost and performance appropriate to the loss.
·Regular monitoring of internal control reports and data entry activities to support the motor department to ensure client reports are accurate and shared in line with Service Level Agreements
You will report to the Assistant Motor Claims Manager.
SHARE your talent
We’re looking for someone who has these abilities and skills:
·Possess an excellent eye for detail, including accuracy and ability to review, analyse and gauge an understanding of claims data to help us reflect on our performance and plan for the future.
·Excellent written, verbal communication and negotiation skills to communicate efficiently internally and externally with people of various levels.
·Highly organized and possess the ability to prioritise their workload and operate to tight deadlines.
·Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
·A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
·Enthusiastic with the ability to adapt to change and new challenges.
·Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity