Thames Water are currently looking for a Design Estimator to join the team in our developer services department. Playing a vital role in enabling growth throughout the region allowing new customers access to life’s essential service for generations to come. The design team manage everything from connecting supplies for a new development to adopting or building over a sewer. Overseeing more than 15,000 connections every year, working with household customers, small builders and major developers.
What you will be doing as the Design Estimator
You’ll be responsible for designing and producing cost effective quotes for new clean water connections that result in safe and robust connections into our existing network. This role will require you to learn in-depth technical information about providing new water services to our customers.
You’ll need to make sure we provide first-class customer service, keeping our customers up to date with their projects throughout the life cycle of work. That means you’ll be involved from the receipt of their application form through to acceptance and payment of their connection quote and beyond.
Working collaboratively within an established team and across the business, you’ll work with a wide variety of stakeholders.
Duties to include but not limited to:
* Prepare designs and quotes for new water connections when required.
* Deal with customer enquiries and liaise with areas of the business in the effective delivery of new connections while protecting Thames Water’s assets.
* Develop excellent relationships with internal and external stakeholders to ensure customers receive an exceptional experience.
* Carry out accurate work complying with company processes and regulatory requirements to agreed operational performance targets.
* Identify opportunities to change processes to improve the customer journey.
* Ensure compliance with CDM and the relevant Health and Safety Legislation.
What you should bring to the role:
* Outstanding customer service skills, with flexibility and positivity to changing customer and business needs.
* Strong communication skills and the ability to develop and maintain good working relationships.
* Preferably educated to diploma/degree level (or equivalent) in engineering or other STEM discipline.
* Demonstrated strong written and verbal communication skills and the ability to build and maintain effective relationships.
* Previous experience of dealing with customer complaints, both written and verbal, is advantageous.
* Ability to learn quickly and build knowledge of company processes and policies.
* Attention to detail is vital, as you’ll be responsible for ensuring that all work is correct and compliant.
* Exceptional organisation ability and good problem-solving skills.
* Team player who can work in a pressurised environment and meet demanding targets.
* IT literate and understand internal systems and processes; knowledge of water network operational processes is desirable but not essential.
* Experience of HSE in construction and/or CDM will be viewed favourably.
What’s in it for you?
* Hourly Pay rate: £16.02
* Location: Hybrid - Clearwater Court - RG1 8DB (2 days in the office/3 days working from home).
* Length of assignment: 26 weeks
* Required Start date: 05.03.2025
* Hours: 36 hours per week Monday to Friday 9.00am - 5.00pm
Please note you will be on assignment at Thames Water via Pertemps.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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