Daniel Owen Agency are currently looking for a proactive Helpdesk Coordinator, based in St Albans, Hertfordshire. This will consist of being the first point of contact for service requests for a Hard Facilities Management / Rail Contract. This role involves managing job assignments, ensuring SLA adherence, and providing excellent support to the team.
Key Responsibilities
Handle incoming service requests professionally via phone and email.
Dispatch calls to engineers or subcontractors based on skills and geographical needs.
Prioritise and manage urgent jobs to ensure swift resolution.
Support operatives and subcontractors in meeting service delivery expectations.
Attend training and health & safety courses as required.Qualifications and Experience
GCSEs or equivalent (Grade C or above in English and Maths).
Experience in Facilities Management within an administrative or helpdesk role.
Strong familiarity with CAFM systems.
Proficiency in MS Office, including Excel and Outlook.Skills and Attributes
Excellent organisational and planning skills.
Ability to manage workloads effectively and meet deadlines.
Strong communication and interpersonal skills.
A professional telephone manner and a customer-focused attitude.If you are looking for a new position, and you feel you have the relevant experience for this role, please feel free to contact the London Rail Team on (phone number removed), to discuss further