Retail Team Member x 2 - Stafford Summary INTERNAL APPLICANTS ONLY PLEASE We’re looking for two Retail Team Member to welcome visitors to the National Trust Plant Centre at Shugborough Estate, to answer their questions and help them make the most of their day. Salary: 11.50 per hour Contract/duration: Fixed Term Contract until 28th September 2025 Hours/working pattern: 7 days a week availability required including alternating weekends Role is primarily based in our Plant Centre, but must be flexible to work across both shops to cover where needed Plant Centre shift - 5.5 hours, Mansion Shop shift - 7.5 hours Three to four shifts a week on average, subject to change based on operational requirements For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here To find out more about what it's like to work within Retail for the National Trust, click here to watch our video. What you'll be doing As a member of the Retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, watering and caring for our plants and working with others in the team to keep the shop floor clean and organised. This position also involves periods of lone working, so candidates should be confident working independently. This role includes the sale of alcohol, so applicants should be comfortable handling alcohol sales in line with licensing laws. Who we're looking for We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.