Job Description
Job Title: SAP Sales and Cloud Service Architect
Company: HCL Technologies
Location: United Kingdom
Position Overview:
HCL Technologies is seeking an experienced SAP Sales and Service Cloud V2 Architect with a strong background in Customer Experience (CX) and the utilities industry. This role requires a visionary leader capable of transforming sales processes and enhancing cloud services to drive business growth and customer satisfaction.
Key Responsibilities:
1. SAP Sales & Service Cloud Architecture:
o Design and implement SAP solutions for sales processes and cloud services including sales automation, service management, analytics and reporting, customer engagement, CX integration, collaboration tools, customization and extensibility.
o Lead end-to-end SAP architecture projects, ensuring alignment with business goals.
2. Customer Experience (CX) Enhancement:
o Leverage experience in CX to improve customer interactions and satisfaction.
o Design customer engagement strategies to foster better relationships and loyalty.
o SAP Sales & Service Cloud integration with S/4HANA and with other CX components.
o E2E business processes improvement based on SAP capabilities.
3. Utilities Industry Expertise:
o Utilize knowledge of the utilities sector to tailor SAP solutions.
o Implement industry best practices to enhance operational efficiency.
4. Team Management:
o Lead cross-functional teams to deliver projects on time and within budget.
o Oversee project lifecycle, from requirements gathering to deployment and support.
5. Stakeholder Collaboration:
o Work closely with clients, business leaders, and IT teams to ensure successful project outcomes.
o Provide expert advice and recommendations to stakeholders.
6. Technical Leadership:
o Keep abreast of the latest SAP technologies and trends.
o Mentor junior team members and share insights on innovative solutions.
7. Pre-Sales Support:
o Assist in pre-sales activities, including solution demonstrations and proposal development.
o Identify opportunities for upselling and cross-selling to existing clients.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
* Extensive experience in SAP sales solutions and cloud services.
* Proven track record of working with Customer Experience (CX) platforms.
* Experience in the utilities industry is highly desired.
* Strong project management and leadership skills.
* Excellent communication and interpersonal abilities.
* Ability to travel as required.
What We Offer:
* Competitive salary package and benefits.
* Opportunities for career advancement.
* A dynamic and collaborative work environment.
* Access to latest technologies and training programs.
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