Motor Counter Fraud Team Leader
Leeds – Hybrid
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We're hiring a Motor Counter Fraud Team Leader to join our Fraud Department. You will report into our Counter Fraud Operations Manager.
What you'll be doing
1. Lead and motivate team members in the achievement of agreed performance measures.
2. Effectively manage workloads, setting team and individual priorities and objectives as required to achieve maximum benefit delivery.
3. Demonstrate effective use of all available MI to understand team and department performance and use observations to drive performance.
4. Continually review the performance of the team against agreed performance measures and seek to identify and implement improvements.
5. Analyse assurance results and proactively manage performance and development needs through effective coaching and mentoring.
6. Effectively communicate departmental, team and individual objectives.
7. Undertake regular 121 review sessions with your team members.
8. Ensure that work is appropriately allocated on the basis of individual skills, knowledge and development needs.
9. Ensure adherence to all process and business procedures to ensure regulatory compliance.
10. Continuously review your own knowledge of processes and seek training and development opportunities.
11. Support and complete ad-hoc requests as allocated by your Line Manager.
12. Continuously look for opportunities to improve the performance of yourself, your team and the wider CF population.
What you'll need
* Motor insurance claims experience in a people management/team leader role.
* Experience in coaching and mentoring.
* Strong communication and organisation skills.
* Continuous improvement mindset.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle. Our core benefits include:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Up to 10% bonus
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* 25 days annual leave, increasing each year up to a maximum of 28
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more!
Being yourself
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work.
Together we’re one of a kind.
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