Summary
Our school would like to recruit an Apprentice Customer Service Practitioner. To assist in the provision of high quality professional, flexible, proficient and constructive clerical, administration and reception service to the school. This is an excellent opportunities to gain experience of working in a school environment.
Wage
£6,656 a year
Pay is pro rata due to this position being term time only
Training course
Customer service practitioner (level 2)
Hours
10am – 2pm, Term Time Only + 5 days
20 hours a week
Possible start date
Monday 17 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsible to the Senior Administrator /Headteacher from whom they will receive formal supervision.
* Undertake reception duties, answering routine telephone and face to face enquiries and signing in visitors.
Administration:
* Provide routine clerical support e.g. record and circulate messages to other members of staff, photocopying, filing, scanning, faxing, emailing, complete routine forms, sort and distribute mail, ensuring supplies of internal forms are kept well stocked.
* Maintain manual systems.
* Basic data inputting of computerised records/management information systems.
* Undertake typing, word-processing and other IT based tasks.
* Undertake routine administration, e.g. registers/school meals.
Resources:
* Responsible for the safe keeping of office equipment and secure storage of supplies.
* Operate office equipment e.g. photocopier, computer.
* Maintaining stock and supplies and prepare information to help in the processing of orders.
* Support senior members of staff in the collection and recording of school dinner money and other routine financial administration.
Other duties:
* Receiving and escorting visitors around the School.
Where you’ll work
Canterbury Nursery School
Basil Street, Bradford
Bradford
BD5 9HL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRADFORD CITY COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Level 2 Apprenticeship Standard.
* Functional Skills up to Level 2 in maths and English (if required).
* Training will be one day per week at Skills for Work, Bradford Council.
* This will be a hybrid training model with a mixture of sessions in person at their training centre in Bradford Centre and other sessions on Microsoft Teams.
Requirements
Essential qualifications
GCSE in:
* English (grade C or Grade 4 (Level 2))
* Maths (grade C or Grade 4 (Level 2))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Non judgemental
* Patience