Are you a dynamic, detail-driven superstar with top-notch communication skills? We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team!
In this exciting role, youll be the go-to person for ensuring their customers receive outstanding service while keeping their office operations running like clockwork.
You will receive a salary of up to £27,000 per annum, plus free parking.
What youll do as Customer Service Advisor:
* Onboard customers like a pro! Handle contract renewals and Pre-Qualification Questionnaires with ease.
* Deliver WOW-worthy service. Be the friendly voice on phone, email, and live chat, offering expert advice and resolving issues seamlessly.
* Ace quoting & processing. Tackle contract renewals, service job quotes, and engineer site reports
* Be a problem-solver. Handle inquiries, resolve complaints, and respond to online reviews with professionalism.
* Keep it organised. Manage trade accounts, process returns and refunds, and input orders accurately.
* Build relationships. Nurture strong client connections to boost satisfaction and drive success.
* Own the numbers. Provide insightful monthly reports and assist across departments as needed.
What were looking for in a Customer Service Adv...