Remote Software Support Analyst – Mix of Shifts Including Weekends and BH Min 1 years’ experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If you're seeking a software support role that will significantly impact the organisation's customer experience, this opportunity is perfect for you Our client specialises in providing SaaS solutions for healthcare organizations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Since day one, our client has experienced significant growth. Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience. Benefits As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization. The Role As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience. Your Skills Aspirations You will possess min of 1 year experience in supporting a SaaS product or technical application. You will possess effective communication skills, attention to detail, and the ability to prioritise and tier tasks accordingly. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you – get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below