Main area - 999, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service
Grade - Band 3
Contract - Permanent Hours
* Full time
* Part time
37.5 hours per week (Minimum 23 hours per week)
Job ref - 278-999CHC-2708-JG-B
Site - Crawley Emergency Operations Centre
Town - Crawley
Salary - £24,071 - £25,674 per annum NHS Agenda for Change Section 2 + NHS Unsocial Hours
Salary period - Yearly
Closing - 07/09/2024 08:00
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission.
Job overview
Your NHS needs YOU!
Why apply for this role?
Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups.
You are the first person our patients speak to when they call 999 in an emergency.
What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?
* Caring and empathetic
* Great communication skills
* Able to work flexibly
Main duties of the job
As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or reassurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition to ensure the patient receives the most appropriate care.
We will provide full training in a warm, friendly environment in our Emergency Call Centres.
Our comprehensive training programme:
* 9 weeks full time training
* Mandatory attendance due to obtaining your Pathways licence
* Comprises of 3 weeks of classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go “live”.
* Designed to fully support transition to call handling independently
Working for our organisation
As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern.
What we can offer you:
* Competitive salary of £24,071 - £25,674 with potential earnings of up to £30,000 per annum.
* Unsocial hours enhancements for hours worked between 8pm and 6am Monday – Friday and all-day Saturday.
* 35 days’ annual leave inclusive of Bank Holidays (pro rata)
* Flexible working hours on a rota pattern
* Free parking
* Blue Light discount card
* Generous NHS Pension Scheme
* Award winning Wellbeing hub
* Training and development
* Access to occupational health
* Enhanced DBS check
Person specification Qualifications
Essential criteria:
* Educated to GCSE or Functional Skills level with fundamental Maths, English and ICT skills OR evidence of using Maths and English to GCSE level or higher.
Desirable criteria:
* Level 2 in Customer Service or Health and Social Care.
Experience
Essential criteria:
* Previous experience working and communicating with the public.
* Ability to communicate with a variety of different people and build rapport.
Desirable criteria:
* Experience of working in a computer-based role.
* Previous experience working in a team or with stakeholders across a range of settings.
Further Information
The interview process will consist of an online psychometric test, 6 Multi Mini Interviews (MMIs) and a tour of the Emergency Operations Centre.
All successful applicants will be required to undertake an Enhanced DBS check for adults and children.
The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
Please note that all positions come with a Disclosure and Barring Service (DBS) check relevant to the post.
If you have previously applied for this role and were deemed not appointable, you cannot normally apply for the same or similar role for a minimum of six months.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number.
Due to the high volume of applications, we regret that we will only contact those applicants who are shortlisted for interview.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received.
#J-18808-Ljbffr