Job Description
An exciting opportunity has arisen for an experienced and highly organised Executive Support Officer to join the team and help manage the Executive Director of Strategy, Transformation and Assurance’s (STA) daily business and administration.
Working with initiative and a high degree of independence, as part of the STA Executive Office you will aid Executive Director, Tamara Bruck, to lead the work that STA does with Environment Agency colleagues, Defra, Government, and partners to create better places for people and wildlife.
Working closely with others in the Executive Office, the Senior Leadership team, colleagues from across the organisation, and external partners, you will:
1. Manage the Executive Director’s busy diary and mailbox to triage and distribute accordingly.
2. Co-ordinate the Executive Director’s travel, annual leave, expenses and wider Executive colleagues.
3. Manage the Executive Director’s inbox, with the ability to action or assign independently.
4. Handle and oversee all line manager, administrative tasks of the wider leadership team (expenses, leave, other approvals, etc.).
5. Provide ad hoc support to the Executive Director and their office, occasionally outside of the scope of your primary responsibilities.
6. Provide support with leadership meetings and note taking/minuting.
7. Work closely with the team to advise the Executive Director on their day-to-day activities and priorities.
You will have the opportunity to join Tamara in some internal/external engagement opportunities and to pursue your own personal development goals within the wide-ranging work of the team.
The Environment Agency are committed to having an inclusive workforce to reflect the communities we serve. We don’t just talk about diversity; we seek it, embrace it and live it, for the benefit of our staff, our communities and our environment. Everyone starting in a new role will be welcomed and have a comprehensive induction as well given training and support as needed.
The team
The STA Executive Office is a small, supportive team that works together to deliver on behalf of the Executive Director. As part of the team, you will be the key organiser. This includes helping Tamara prioritise and deliver the organisation’s action plan by managing her daily activities and appointments accordingly. The working environment is busy, happy, trusting, and high achieving.
Experience/skills Required
This is a fast-paced office, priorities can change quickly to appropriately address incidents, media attention and political steer. You’ll need to be proactive, able to adapt quickly, willing to pick up the phone to your established networks and have outcome-based approach.
Essential:
1. Excellent customer service and communication skills (written/verbal), with ability to adapt these to different audiences.
2. The ability to identify/solve problems, knowing when to draw in support, use your initiative and work independently.
3. Excellent organisational/prioritisation skills whilst working at pace in busy environments.
4. Ability to develop/maintain relationships with internal/external customers.
5. Deliver quality results alone and with others.
6. Ability to draw conclusions based on available information.
7. Experience supporting senior leaders.
8. Good knowledge/understanding of organisational procedures and processes.
9. Resilience, determination and ability to respond to changing situations.
10. Experience working with high level sensitive information.
Desirable
1. Good business & corporate awareness.
Contact and additional information
We welcome flexible working patterns for all our vacancies, so please clearly include any information on your preferred working arrangements on your application. Whilst you can be based at any EA office location, there will be an expectation that the successful candidate will spend a minimum of 1 day per week at our Marsham Street offices in London.
We value diversity and actively encourage applicants from all backgrounds to apply.
Please contact Loraine Hone at eatalent@environment-agency.gov.uk if you would like to discuss this role further.
Interviews will likely take place w/c 3rd March 2025.
Competence 1
Achieves Results
Description
Achieves Results
Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
QUESTION: In this role you will set and deliver high work standards and prioritise and organise tasks and resources to ensure timely achievement of results. Please give a specific example of where you have delivered a critical piece of work to a deadline, explaining how you ensured the work remained of a high quality whilst managing conflicting demands.
We recommend using STAR (Situation, Task, Action Result) to help formulate your answers.
Competence 2
Communicates Effectively
Description
Communicates Effectively
Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
QUESTION: Please tell us about a time you have had to adapt your communication style to your audience. What did you consider and how did you ensure you were effective?
We recommend using STAR (Situation, Task, Action Result) to help formulate your answers.
Competence 3
Focuses on Customers and Partners
Description
Focuses on Customers and Partners
Description: Addresses the needs of internal and external customers, provides rapid and effective responses.
QUESTION: This role requires that you address the needs of internal and external customers, providing rapid and effective responses. Please give an example of when you identified and addressed a senior customer's needs, and how you subsequently kept them informed or managed an ongoing relationship.
We recommend using STAR (Situation, Task, Action Result) to help formulate your answers.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit this link for more information.
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