Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: University Hospitals of North Midlands
Town: Stoke on Trent
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 20/01/2025 23:59
Patient and Public Engagement and Involvement Coordinator
Band 5
Job Overview
An exciting opportunity has arisen to join the Patient Experience team in a brand new role as Patient & Public Engagement & Involvement Coordinator. This role will be instrumental in supporting the development and delivery of the Trust's Patient & Public Involvement agenda, and work towards co-production becoming a truly embedded way of working at UHNM.
The successful candidate will enhance UHNM’s patient and public engagement and involvement initiatives, building robust relationships with stakeholders. They will work alongside the Head of Patient Experience, Patient Experience team, Divisional Leads, and the Quality, Safety and Compliance Teams to identify involvement and co-production opportunities. They will collaborate with the Volunteer Coordinator to recruit and support members of the public, service users, and carers to contribute to co-production and improvement projects across the Trust and support the establishment of a meaningful Patient & Carer Council at UHNM, ensuring diverse representation and coordination of the council.
Main Duties of the Job
1. Act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities and projects to support improvement and collaborative working at UHNM.
2. Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement.
3. Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration.
4. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
5. Support the Patient Experience Coordinator with the Hospital User Group membership to ensure diverse and wider representation at the meeting.
6. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust.
7. Support and promote the use of Patient Representatives on a wide range of forums across the Trust.
8. Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings.
9. Devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities to ensure continuous improvement.
10. Collect feedback from Patient & Public Involvement members to ensure engagement and involvement is meaningful.
11. Support various communication methods to reach different audiences and ensure effective two-way communication.
12. Stay updated on Patient Engagement and Involvement policies and strategies at national and international levels, to provide advice and support to the Trust.
13. Attend other ICB patient involvement/engagement meetings/workshops to build effective relationships and promote the work of UHNM.
14. Be aware of the Trust objectives and contribute to setting team objectives in line with these.
15. Work closely with the Head of Patient Experience and Complaints, PALS, and Volunteer Services Manager ensuring timely information on data is available for reports.
16. Review national and local reports pertaining to patient experience to contribute to developing/updating Trust guidance and policy.
17. Liaise with other NHS and statutory organisations to benchmark, share good practice and obtain information to assist in service development.
18. Undertake any other duties at the request of the line manager which are appropriate within the role.
19. Occasionally be exposed to distressing or emotional circumstances, ensuring this is handled compassionately and professionally.
20. Stock control of office stationery.
Personal/Professional Development
* Take every reasonable opportunity to maintain and improve your professional knowledge and competence.
* Participate in personal objective setting and review, including the creation of a personal development plan and the Trust’s appraisal process.
* Attend in-house Trust training to support and develop leadership and management skills.
Person Specification
Qualifications
* Educated to degree level or equivalent experience of working within a patient experience or service improvement environment within the NHS.
Knowledge & Skills
* Experience of working with patients, the public, and staff to improve and inform service delivery and improvement.
* Experience of working within the NHS.
* Ability to work with staff, patients, visitors, and stakeholders in an inclusive and collaborative way.
* Experienced in using data capture, analysis, and reporting methods to inform service improvement.
* Evidence of handling difficult discussions and negotiating a positive outcome.
* Knowledge and understanding of confidentiality and consent procedures.
Personal Qualities
* High levels of emotional intelligence with compassion and consideration for others.
* A non-judgemental and inclusive approach to patient engagement and public involvement.
* Demonstrate drive and energy.
* Excellent interpersonal skills with an ability to work with people in stressful situations and remain calm and efficient.
* Good and positive leadership skills.
Important Information About Your Application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this, please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
Employer Certification / Accreditation Badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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