Norfolk Community Health and Care NHS Trust
We are seeking an eRostering Systems Assistant to join our support team. The ideal candidate will demonstrate strong IT skills (with a flair for using software), a passion for delivering excellent customer service, and a keen eye for detail.
As a key member of our team, you will support clinicians, managers, and users in their daily interactions with HealthRoster and Allocate Loop. You will also be responsible for maintaining staffing records and overseeing payroll processes.
Our workload is dynamic, and you'll encounter a wide range of queries on various topics. This role offers an exciting opportunity to develop a diverse skill set, as you'll gain exposure to different aspects of corporate and operational functions.
Please be advised that we do not provide sponsorship for this role.
Main duties of the job
* Assist in the development and maintenance of rostering systems integrated with the Electronic Staff Record (ESR)
* Create and maintain staff records in HealthRoster
* Create and manage user accounts for eRostering Systems
* Oversee the error corrections process related to staff pay and absence records in eRostering Systems
* Provide frontline support and advice on roster management
* Assist with the roll out of system updates and developments
* Generate management reports using data from eRostering Systems when required
* Deliver and support eRostering training, both virtually (webinars) and through bespoke 1:1 sessions as needed
* Perform routine data comparison checks between eRostering and ESR systems, taking corrective actions in eRostering when necessary
Required Skills:
* Proven experience using software applications, with familiarity with HealthRoster (Allocate Optima) or other rostering systems preferred.
* Proficient in Microsoft Office, including advanced skills in Excel and the ability to present using PowerPoint
* Ability to maintain high levels of accuracy and speed in data entry
* Strong typing and advanced keyboard skills
* Confident communicator, capable of explaining staffing or technical information clearly
* Ability to deliver training tailored to different learning styles
Person Specification
Qualifications
* NVQ Level 4 or equivalent experience
* GCSE Maths and English Grade C / Grade 4 (or equivalent)
* Accreditation in training delivery
* Accreditation in Systems or Business Administration
Other
* Holds full and valid driving license
* Able to communicate effectively in written and verbal English Language
Experience
* Working in a customer facing environment with experience of providing first line of support for complex system queries
* Working with a range of software applications
* Delivering effective training to meet varying learning styles.
* Working within a project environment and discussing/monitoring progress
* Administering Optima (HealthRoster) or other electronic rostering solution.
* Using the Electronic Staff Record (ESR)
* Working in an NHS environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Norfolk Community Health and Care NHS Trust
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