Job Title: Senior Customer Service Representative
Location: Letchworth
Salary: £35,000 - £38,000
Basis: Permanent
We have an exciting opportunity for a Senior Customer Service Representative to work with one of our clients who specialise within the medical industry. This role would be excellent for someone who relishes working in a fast-paced environment and who excels at delivering excellent customer service.
This permanent role involves working 37.5 hours per week, Monday to Friday, primarily from the head office in Letchworth, with opportunities to work flexibly.
Senior Customer Service Representative - Main Responsibilities
Lead and coordinate the Customer Services team
Manage productivity and workload ensuring timely completion of customer service tasks
Handle customer orders and invoicing efficiently
Collaborate with customer services and warehouse teams to resolve issues
Generate monthly and quarterly reports using Excel
Enter purchase orders and raise invoices/credits using JD Edwards
Process equipment hire bookings
Communicate with couriers
Address queries from hospital staff and sales representatives via phone and email
Assist with administrative tasks and support the General Manager and Marketing team as needed Senior Customer Service Representative - Skills & Experience
Proven experience in a Customer Services Team
Outstanding customer service abilities, coupled with excellent written and verbal communication skills
Demonstrates a logical and analytical mindset, with a keen eye for detail
Strong organisational and time management skills
Excellent interpersonal skills, capable of fostering positive relationships at all levels
Knowledge of medical-product and process life cycle would be beneficial
MS Office applications (essential)
Expertise in order fulfilment processes (essential)
Internal and external client-orientation (essential)
Result-driven orientation (essential)
Knowledge of WH Management software, or similar (desirable)
Expertise in human, material and infrastructural resources management (desirable) Company Benefits
Bonus schemes
Pension scheme (6% pension contribution)
Annual holidays (24 days holiday plus bank holidays)
Private health care
Death in service policy
Excellent and supportive team and working environment