Customer Service Representative needed to handle inbound calls from customers about life assurance, savings, investments, or pension plans. No experience required; comprehensive training provided. Competitive benefits include no weekend working, 31 days annual leave, and supportive people policies for life's moments. Requirements include delivering a seamless customer experience with empathy, listening, verbal and written communication skills, and problem-solving abilities. Diligenta is a people and technology-driven business making a positive difference in the lives of millions, handling important calls and providing exceptional customer service to well-known brands including Lloyds Banking Group and Standard Life. Our unique technology solution enables us to support customers during difficult and important moments. We look for new ways to innovate in customer service and client satisfaction. Our ongoing and expected company growth offers opportunities for colleagues. We're a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is comfortable switching between multiple IT applications with attention to detail. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is proficient in Microsoft Office and has excellent communication skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is comfortable working in a hybrid remote environment and has excellent problem-solving skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is proficient in Microsoft Office and has excellent communication skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is comfortable working in a hybrid remote environment and has excellent problem-solving skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is proficient in Microsoft Office and has excellent communication skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is comfortable working in a hybrid remote environment and has excellent problem-solving skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is proficient in Microsoft Office and has excellent communication skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is comfortable working in a hybrid remote environment and has excellent problem-solving skills. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices. We're a business that is passionate about innovation and customer service. We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect. We're a business that makes a positive difference in the lives of millions, handling some of the most difficult and important calls a person can ever make. We're dedicated to providing the best service every time. We're a team that is passionate about delivering a seamless customer experience with empathy and respect. We're looking for someone who is proficient in Microsoft Office and has excellent communication skills. **Duties:**
* Handle inbound calls from customers about life assurance, savings, investments, or pension plans.
* Provide a seamless customer experience with empathy and respect.
* Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
* Ensure a high level of customer satisfaction through effective communication and problem-solving skills.
* Work in a hybrid remote environment and be comfortable switching between multiple IT applications.
* Develop and maintain relationships with customers to provide a positive experience.
* Participate in training and development opportunities to enhance skills and develop best practices.
**Requirements:**
* Passionate about delivering a seamless customer experience with empathy and respect.
* Excellent listening, verbal and written communication skills.
* Ability to remain calm under pressure and think critically.
* Proficient in Microsoft Office and comfortable working in a hybrid remote environment.
* Excellent problem-solving skills and ability to adapt to changing priorities.
* Ability to work in a team environment and develop relationships with colleagues.
* Passionate about learning and sharing knowledge to enhance skills and develop best practices.
**About Diligenta:**
* We're a people and technology-driven business making a positive difference in the lives of millions.
* We handle some of the most difficult and important calls a person can ever make.
* We're dedicated to providing the best service every time.
* We're a dynamic and supportive team, passionate about delivering a seamless customer experience with empathy and respect.
* We're a business that is passionate about innovation and customer service.
* We're a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.