Our client at The AA is currently looking for a Personal Injury Claims Handler to come and join their team in Tunbridge Wells for an initial 3 month contract with the view to be extended onwards.
Client: The AA
Duration: 3 months with potential to extend
Rate: 14.35 per hour
Location: Tunbridge Wells
Summary:
As a Personal Injury Claims Handler MOJ, you will be responsible for triaging personal injury claims through the MOJ portal and on a direct claimant basis. You may also handle your own portfolio of OIC and MOJ claims. You will have experience in handling liability disputes, managing customer expectations, and a working understanding of the Pre-Action Protocol, OIC claims, low value MOJ portal claims, and current case law.
You will contribute to the development of the Personal Injury department by helping the junior members of the claims department as a whole with training, referrals, and mentoring.
Adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.
Responsibilities:
1. Triaging all OIC/MOJ/Small claims/direct claimant claims.
2. Handling OIC/MOJ/small claims/direct claimant claims and non-MOJ personal injury claims.
3. Assessing liability for an accident and offering advice and guidance to customers, giving an objective opinion on prospects and, where necessary, advising the customer where liability will rest.
4. Identifying and reporting to the Personal Injury Claims Manager any claims where poor prognostic indicators are present.
5. Accurately recording the information provided by the customer concerning the circumstances of the incident.
6. Improving customer claims experience by identifying process/control gaps in panel performance and agreeing relevant actions.
7. Ensuring our customers are treated fairly and that they receive world-class customer service in accordance with industry and company guidelines.
8. Supporting cost, service, and process efficiency projects across the department, as well as participating in departmental projects.
AA Code:
* Put customers first.
* Own it and deliver.
* Safeguard what matters.
* Work as a team.
* Speak up.
If this interests you, please apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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