JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Regional Facilities Manager for our Integrated Facilities Management business line. This is a hybrid role based in Cambridge (2-3 days per week in office) with occasional travel to the Uxbridge office. What this job involves The Regional Facilities Manager will be responsible for the management of a portfolio of client spaces across EMEA and management of a dedicated account team. The Regional Facilities Manager will have responsibility for management of IFM vendors, EH&S, client relationship, budgetary control of services and manage the day-to-day client activities for assigned property/facility, and support the account by being the key point of contact for the client and will report to the Account Director. A key aspect of this role requires developing and executing regional strategies aligned with global account objectives, driving continuous improvement and innovation in service delivery, and identifying and implementing value-added solutions for the client. The role will have responsibility for service quality, soft services, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Lead a small team- direct line management responsibility for the account Ownership of the account Strong vendor management EH&S and risk management Financial Management Ensure high staff morale, trust and work ethics Strong Communication and presentation skills Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of other team members Client/Stakeholder Management Monthly management reviews with the client and wider team Build and develop effective client / stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities in the client’s premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver best value to the client Finance Management / Cost Control / Profitability and working with a ‘guaranteed maximum price’ commercial model Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards Risk Management Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct Continuous improvement initiatives Drive Innovation in service. Identifying and implementing value add solutions. Regularly reviewing and refining strategies based on market dynamics and client feedback Desired skills and experience for this job Excellent people skills and ability to interact with a wide range of client staff and demands Able to communicate strong in local language and on extended “English” language level Knowledge of Occupational Safety requirements & Works Council Relationship Strategic thinking: Ability to understand and align regional plans with global objectives. Continuous improvement: Mindset focused on ongoing process optimisation. Strong PC literacy and proven ability to manage daily activities using various systems Knowledge of quality management and KPI measurement Knowledge of vendor management for specialized services Proven capacity to understand and interpret commercial contracts and relevant terms Budget management and financial analysis skills (Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) Move and relocation management and delivery Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field LI-JB2 Location: On-site –Cambridgeshire, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .