Summary
We are looking for someone to provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do. You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training.
Wage
£14,828 a year
£7.55 p/h
Training course
Business administrator (level 3)
Hours
To be confirmed.
37 hours 30 minutes a week
Possible start date
Monday 31 March
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Provide flexibility to cover holiday/sickness/training etc. for other members of staff.
* Ensure Reception is always manned.
* Booking of all appointments via computer
* Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen.
* Taking of requests for house calls and preparing for doctors
* Preparation of rooms for surgeries/waiting room/reception.
* Scanning of letters
* Tagging of medical records
* Dealing with queries from hospitals, chemists, patients, District
* Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
* Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paper/computer work
* Filing & scanning
* Accepting requests for prescriptions, input onto computer ready for signing. Also registering patients for Access Online (when requested)
* Give prescriptions out to patients on request or send electronically.
* Photocopying as and when required.
* Use of bespoke software.
Where you’ll work
21 SALISBURY ROAD
MOSELEY
BIRMINGHAM
B13 8JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administration Apprenticeship Standard qualification
* End-Point Assessment
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience
Other requirements
Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.