Operational Management: Oversee the daily operations of the practice, ensuring a high standard of service delivery and patient care. Develop and implement operational policies and procedures to enhance efficiency and effectiveness. Manage appointment scheduling systems, ensuring optimal use of resources and minimal patient wait times. Coordinate the maintenance of the practice's facilities and equipment, ensuring a safe and welcoming environment for patients and staff. Financial Management: Prepare and manage the practice's budget, monitoring income and expenditure to ensure financial sustainability. Handle financial planning, including forecasting, reporting, and cost control measures. Oversee billing, coding, and financial transactions, ensuring compliance with relevant regulations and accuracy in financial records. Liaise with accountants, auditors, and financial advisors as necessary. Human Resources Management: Lead and manage the practice team, including recruitment, training, and performance management. Foster a positive and collaborative work environment, promoting staff well-being and professional development. Ensure compliance with employment law, health and safety regulations, and practice policies. Conduct regular staff meetings, appraisals, and professional development reviews. Patient Care and Quality Assurance: Ensure the delivery of high-quality patient care services, continually monitoring and improving patient satisfaction. Implement and oversee quality assurance processes, ensuring compliance with clinical governance and regulatory standards. Handle patient complaints and feedback, resolving issues promptly and effectively. Collaborate with clinical staff to develop and implement patient care initiatives and health promotion activities. Strategic Planning and Development: Work closely with partners and stakeholders to develop and implement the practice's strategic plan. Identify opportunities for service development and expansion, ensuring the practice meets the evolving needs of the community. Stay abreast of changes in healthcare regulations, policies, and technologies, adapting the practice accordingly. Represent the practice at external meetings, events, and networks, building relationships with key stakeholders. Information Technology and Data Management: Oversee the implementation and maintenance of IT systems, ensuring data security and compliance with GDPR. Manage electronic health records, ensuring accuracy, confidentiality, and efficient access for staff. Analyse practice data to inform decision-making, performance monitoring, and strategic planning. Essential Skills and Qualifications: Proven experience in a management role within a healthcare setting, preferably in general practice. Strong leadership and people management skills, with the ability to motivate and inspire a diverse team. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Strong financial acumen, with experience in budgeting, financial planning, and reporting. Exceptional communication and interpersonal skills, with the ability to build relationships with staff, patients, and external stakeholders. Proficiency in healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office Suite. Understanding of healthcare regulations, clinical governance, and quality assurance processes. Desirable Skills: Formal qualification in healthcare management or a related field. Experience in change management and process improvement within a healthcare setting. Knowledge of medical terminology and clinical procedures. Familiarity with marketing and business development in a healthcare context. Benefits: Competitive salary commensurate with experience and qualifications. Comprehensive benefits package, including healthcare, pension contributions, and employee wellness programs. Opportunities for professional development and career progression. Flexible working arrangements to support work-life balance. Supportive and inclusive workplace culture that values teamwork and collaboration. Regular team-building activities and social events. Access to cutting-edge technology and resources to support your role.