We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Role Overview:
Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a Lead Service Designer for an initial 6-month contract on a hybrid basis with 2 days/week in our client's London office.
Purpose of the Role:
Our client (a major UK retail bank) is undergoing a number of application user journey transformations as part of their enterprise's investment in Microsoft Dynamics 365. They plan to streamline and standardise their case management processes across multiple areas including customer onboarding, investment advice systems, mortgage systems and more as part of a move away from their existing disjointed paper-based processes. They will also be using the system's powerful CRM capabilities to drive insights in planning and more...