Job Details Job Title: Technical Manager Reports to: Account Manager Job Summary: Providing leadership, management, and development of the Account portfolio ensuring technical operational and contractual commitments are met and exceeded in a safe, compliant, diligent, and cost-effective manner. Promote the core RISE Values of CBRE always – Respect, Integrity, Service, Excellence - and develop good working relationships with colleagues, teams and management. Maintain customer focus within all areas of operational activities and build effective relationships with key clients and stakeholders. Support effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry Excellent interpersonal, motivational and influencing skills, with high levels of personal integrity Professional, courteous, responsive, flexible and willing approach to work Robust, resilient and capable of working effectively in demanding situations and challenges and manage conflict and crisis situations effectively. Demonstrable knowledge and experience of complex, 24/7, mixed-use, highly client focussed environments, with multiple business critical systems. Organised, able to prioritise and deliver within high pressure, business critical environments and meet tight deadlines. Analytical and ability to balance strategic thinking with tactical delivery for client satisfaction. Experienced in managing client relationship. Excellent communication, influencing and negotiation skills. Passionate about leadership, customer service, service quality and delivery Computer literate able to create spreadsheets, presentations and write logical, succinct and persuasive reports. Experienced in embedding Sustainability, Environmental and Health & Safety legislation policies and procedures within team’s working practices. Expert knowledge of operating & maintaining critical engineering systems, PPM and BMS systems, CAFM systems. Essential - Diploma certificate or equivalent technical qualifications, IOSH and full UK driving licence. Preferred – NEBOSH, BIFM/CIBSE qualified, High Voltage certified (preferred) Technical Management First point of contact for any technical queries from either CBRE staff or customer as the technical trusted advisor on the account Work with other operational managers to ensure the collaborative development of the business, effective teamworking, and support by providing technical expertise to colleagues throughout account (e.g. assisting Workplace Managers and Helpdesk with engineering quotations, hosting Technical Clinics and Lunch & Learn sessions) Complete any accident or incident reports relating to the technical service line including root cause analysis and action/improvement plans. Provide as required accurate, timely reporting on all engineering and technical issues and activities such as a periodic flash report on current and upcoming planned works activities and produce engineering reports on latest innovations championing engineering best practice. Prepare and attend internal Contract Reviews and client monthly meetings and QBR to deliver technical services and compliance slides. Ensure the provision of a learning environment on the account and in the wider business with appropriate technical training and development planning so that mandatory training needs are delivered, engineering teams are fully competent to undertake their roles and are positioned to reach their full potential. Act as account AP undertaking AP duties for Electrical/Mechanical Shutdowns. Also responsible for ensuring the engineering staff’s qualifications and AP status are always maintained and in date. Run Monthly/Quarterly Engineer Meetings to report on delivery, cascade information and listen to and address feedback. Monthly auditing of self-performed PPM’s and 3 rd party maintenance. Managing 3 rd party RAMS and competencies for maintenance works on site. Support critical systems management and maintenance, including HV / LV Power supplies, Cooling systems, Fire Alarms, BMS, Standby Power Systems and LV Switch Gear which supports the critical environment and issue permits when required. Act as account technical sign off for all proposed projects no matter size or complexity and be instrumental in the post project transformation, building mobilisations and demobilisations, managing warranties, snags, latent defects and dilapidations. Attend Technical Networking events to drive understanding of the business’ focus and bring lessons learnt and innovation to the account. Compliance Management Monitor and report on PPM and reactive status across account to ensure statutory, mandatory SFG20 and contractual compliance is maintained in line with SLA’s and KPI’s working collaboratively with the operation teams and Helpdesk to support operational performance across the account. Ensure that SI Local is fit for purpose and operatives are using it as per it’s design including but not limited to use of SI Tech, real-time closure, linking reactive workorders to assets. Review data and run reports on a frequential basis via FM Analytics and identify and analyse trends and improve efficiency in workflow. Oversee and report on Elogbook status across account to ensure statutory, mandatory and compliance documentation is correct and maintained operationally working collaboratively with the operation teams and Helpdesk to support administration of the Elogbook system. Host and manage external audits and internal audits including CBRE QHSE and AGM audits. Manage the account Risk Register and host customer session to discuss detail and agree ownership and risk mitigation. Coordinate technical information from specialist subcontractors to assist with risk management to enable safe working procedures. Undertake a Single Point of Failure (SPOF) assessment and highlight any need for critical spares or lack of system resilience within the account Risk Register. Actively increase supply chain compliance through utilisation of CBRE Preferred Suppliers. Asset Management & Planned Works Implement M&E surveys and audits to assess condition, service standards and liabilities for M&E installations and ensure full accurate asset list is available and local process in place to track changes for either existing, new or decommissioned systems. Ensure that all in scope assets have a minimum detail of age, condition, criticality and warranty information. Monitor energy usage, identify trends to recommend potential savings. Manage the account FMR and work in partnership with projects to identify, plan and cost OPEX and CAPEX works spend (planned works) to support client OPEX/CAPEX budgeting, generate extra works and project pipeline, collate and submit extra works quotations and increase revenue and profitability for CBRE. Implement and embed technical and engineering maintenance strategies and ways of working, management of asset strategy and BMS strategy, energy and utilities management and supporting technology and analytics. In partnership with the Account Manager and Projects identify opportunities, develop plans and lead smart building projects and initiatives in the areas of technology, innovation, energy and sustainability to achieve and maintain relevant industry accreditations e.g. BREEAM, WELL Building Standard Operational Management Ensure there is a healthy and safe working environment across the account, and that both clients and CBRE health and safety, Energy and Environmental policies/processes are effectively implemented across both internal and sub-contracted activities implementing energy-efficient maintenance practices where possible. Ownership of technical reference guides, O&M’s, control systems and EOP’s/SOP’s and responsible for keeping them up-to-date and communicating relevant information and changes to operation management and engineering teams (including the ‘Building Definition Sheet’ detailing service scope and specification) Ensure client and business policies and processes and change control process information are effectively communicated to staff, client and customers, and implemented and adhered to within contracts. Deputise for Account Manager and when required, be a point of escalation in emergencies and for out of hours call outs. Financial Management Support organic growth across the portfolio by acquiring additional service lines, planned and project work. Ensure that opportunities for the strategic development of the account are optimised, driving improvements in customer service, resulting in increased turnover and profitability for CBRE. Support the sales process through solution development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Accountabilities Reporting to the Account Director Accountability to CBRE functional heads, as appropriate Accountable day-to-day to the relevant client contacts Local accountability for the delivery of inhouse, supply partner and subcontracted technical services on time, cost and quality. Financial responsibility for the delivery of Plan commitments for the contract portfolio Direct Line Management of all CBRE Engineering personnel across CBRE/Zurich portfolio