Quality Assurance Executive
Part-time, 20 hours per week Monday-Friday 1.30am-5.30pm
£12,000 per year
Office based in Lynchwood, Peterborough PE2 6LR
About The Lettings Hub
The Lettings Hub is a prop-tech company that provides technology-driven products and services to manage lettings. We work with a national network of letting agents and offer a range of services to assist our clients with the move-in process, including completing necessary checks on potential tenants before they move into a landlord’s property, as well as additional property insurance products and services to support the letting agent, tenant, and landlord.
Job Description
We are seeking an experienced and dedicated team member to complete quality checking of the Referencing department, provide feedback, coach and train, and help improve quality standards and results across the referencing teams. This role involves quality checking referencing applications and listening to calls with our customers to ensure our team is following internal processes and delivering exceptional customer service. Responsibilities include reviewing documents to detect fraud, handling complaints, and responding to online reviews.
The successful candidate must be self-motivated and self-disciplined, an effective planner and organiser, able to work to timescales and at pace, and demonstrate excellent knowledge and attention to detail.
* Completing a targeted number of quality checks each month (as agreed by your line manager)
* Ensuring the referencing department achieves the quality target
* Providing effective feedback and coaching
* Delivering training to new starters and existing team members as required
* Ensuring all training materials and process documents are accurate and up-to-date
* Reviewing and responding to complaints and online reviews
* Completing a secondary review of documents to help minimise fraud
* Continuously pursuing ways to improve the level of service provided to our customers
Job Types: Part-time, Permanent
Salary: £14,000 per year
Location: Office Based, Lynchwood, Peterborough
About the Team
As a Prop-Tech business, we are always looking to the future. Our goal is to ensure Letting Agents' jobs are made quicker and easier, tenants have a smoother journey, and landlords have peace of mind. With over 100+ years of industry experience across the team, we are not stuck in the past.
We prioritize wellbeing and culture, ensuring all colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate as a team, a free snack station for those afternoons only chocolate can help, and monthly challenges set by the CEO that bring out our competitive side!
If you think this is the type of environment in which you would thrive, make sure to apply!
Pay: £12,000.00 per year
Additional Pay:
* Performance bonus
Benefits:
* Additional leave
* Casual dress
* Company events
* Discounted or free food
Schedule:
* Day shift
* Monday to Friday
Work Authorisation:
* United Kingdom (required)
Work Location: In person
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