Location: Nr Ivybridge, South Devon
Salary: £35,000
Closes: 22/11/24
Operations Manager at The Bioasis
Application Closing Date: 22nd November 2024 – Please note The Bioasis reserves the right to close applicants early should a suitable candidate be found.
Anticipated Start Date: 6th January 2025
Contracted Hours: 40 hours per week (Typically Monday – Friday 0900 – 1730 out of season)
Unusual Working Hours: During the season some unsociable hours required, occasional evening/weekend work and other job-related tasks. Overnight duty rota will apply with 1-2 nights per week.
Contract: Full-time permanent subject to successfully passing a probationary period of 10 months.
Pension: We contribute to staff pensions in line with our obligations under the workplace pension scheme.
Holidays: 25 days holiday + 8 Bank Holidays
Reporting to: Adrian Ferraro, Company Director
About The Bioasis:
The Bioasis exists to ignite planet positive behavioural change in individuals and organisations.
We were established in 2020 and launched in 2021 as a new style of immersive outdoor residential programme targeting schools and corporate groups. Situated on a beautiful private estate in South Devon, The Bioasis is spread across rolling hills, wildflower meadows, semi-ancient woodland, salt marshes and a tidal river estuary. The area is rich in wildlife and biodiversity.
About the Role:
At The Bioasis we acknowledge that no one comes into a role with every box checked. If you feel you can meet most of the criteria but have some small gaps then we would still love to hear from you.
We are committed to a diverse and inclusive workplace culture, beyond what is required by law. We recognise the broad range of approaches, backgrounds, cultures, and solutions brought by a diverse team makes for a stronger, culturally richer, and more innovative company.
Just like the Bioasis, the Operations Manager role is growing and evolving and requires a resourceful, organised and highly adaptable individual to lead our operations across three basecamps and a busy warehouse.
A key responsibility of this role is to ensure the organisation complies with all health, safety and quality legislation required to deliver outdoor residential/adventure programs in a remote, rural setting and ensure safe working practices within the warehouse. Attention to detail, systems implementation, logistics and monitoring mechanisms / procedures to ensure smooth and efficient operations are critical.
This role involves working independently at times as well as leading and delegating teams, clients, staff, sub-contractors and stakeholders. Working with both permanent staff and select freelancers and ensuring all are supported in their work and wellbeing during our operational periods is a key priority of this role.
Strong communication, logistical planning and project management skills are essential not only to client groups and staff but also to stakeholders and locals, with whom we pride ourselves on having a very good relationship.
In-Season Responsibilities:
* Ensure high quality delivery of project management to support the Activities Manager and Instructors to deliver programmes across 3 basecamps (up to 120 guests at a time), in line with our company vision and values.
* Ensure high quality client care, enabling feedback mechanisms & booking retention rates.
* Ensure supply chain of consumables, camp equipment and food is in the right place, at the right time, to facilitate delivery of the programme.
* Act as the lead on-site Designated Safeguarding Lead (DSL).
* Provide critical safety management and incident response and keep business continuity planning up to date in a dynamic environment.
* Ensure infrastructure is in good working order and to a clean, functional standard that reflects the quality of our product.
* Manage business expenses, financial records & ensure all spends remain within budget.
* Ensure appropriate record keeping for any safeguarding concerns, first aid incidents and accidents.
* Have exceptional interpersonal skills so staff & guests feel confident in turning to you if they need help, guidance or support at any time.
Out of Season Responsibilities:
* Ensure all kit equipment is stored, repaired and inventoried appropriately.
* Ensure all basecamps are set up, packed down and secured appropriately.
* Lead staff / operational de-briefs, review and planning for the following season.
* Ensure adequate staffing, recruitment levels and high staff retention in line with our safer recruitment policy.
* Help further develop all areas of the business as may be necessary in a small, growing organisation.
* Organise and facilitate staff training and refresher training to ensure standards and any policy changes are effectively implemented.
* Ensure that the organisation remains compliant at all times.
* Ensure maintenance plan implemented effectively including fleet management.
Training:
Training on in-house procedures, systems, suppliers, software packages, and job specific tasks will be given. There will be a two-week handover with the departing Operations Manager at the start of your contract.
Person Specifications:
* Full clean UK Driving License.
* At least 2 years experience site management or project management experience preferably in an outdoors, catering or events setting, delivering complex programmes with a fine eye for detail and desire for high standards.
* Demonstrable experience of leading workplace health & safety with a good working knowledge of relevant legislation covering operations.
* Extensive risk assessment, policy & procedural writing experience with the ability to then implement it on the ground.
* Experience of working in a food business, preferably in a supervisory role or above.
* Highly effective at communication, organisation and liaising with a variety of internal and external stakeholders, clients & guests.
* A professional working knowledge and experience of safeguarding children and young people in residential settings.
* The ability to think and act calmly under pressure.
* Demonstrable experience of group management in an outdoor setting.
* A passion for outdoor education and protecting / conserving nature and biodiversity.
* Strong leadership skills, the ability to balance delegation and being hands on where required and to lead the staff/freelancer team effectively.
* Enthusiasm and a love for learning dynamically within a team structure.
* Be fully invested in furthering Equity, Diversity and Inclusion within our company and industry.
Desirable Criteria / Qualifications:
* IOSH/NEBOSH Workplace H&S Qualification and experience of managing workplace health & safety with a good working knowledge of relevant legislation.
* Demonstrable management experience within the Outdoor Pursuits/Outdoor Education/Adventure Travel industry.
* NGBs such as ML (Summer), Paddlesport Leader, Archery GB & others are welcome though not essential.
* Off-site Safety Management 2 day course.
* Demonstrable experience off-road driving in a variety of conditions including pick-ups and 4x4 capable vehicles including trailers.
* Safer Recruitment training, preferably in an outdoor education setting.
* Strong administrative skills and familiarity with G Drive, Microsoft and CRM systems.
* Experience in recruitment and effective staffing.
* An interest in health and wellbeing within an outdoor setting.
* Working knowledge of Estate and land management, conservation and wilding.
The Immersive Adventure Agency Ltd (trading as The Bioasis) is an Equal Opportunity Employer, committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We will not tolerate discrimination or harassment based on any of these characteristics and encourage applicants of all ages.
Safeguarding Statement:
Safeguarding and ensuring the welfare of children and young people is paramount. Please be aware that this post requires satisfactory completion of an Enhanced DBS check with Children’s barring lists. If you are already registered on the update service with the required level of certification then please be aware that we will need to see the original certificate. In addition to the above, full work history, satisfactory completion of a self-disclosure form and referencing will be required. Failure to satisfy any of the above requirements may lead to an offer of work being withdrawn.
To apply for the role please send an up-to-date CV and covering letter explaining why you think you should be considered for the role to Jared and Adrian at ops@thebioasis.com.
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