Sales Coordinator
Salary £27,000
Monday - Friday 08:00-17:00pm (to include a 45-minute un-paid lunch break daily)
25 days Holidays + stats days (25 to include 3-4 for the period of the Christmas break when we are closed)
Reports to: Internal Sales Manager
Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!
Your Role:
As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations.
What You’ll Be Doing:
* Processing customer quotes and orders efficiently via email, phone, and web platforms.
* Upselling and cross-selling to maximize sales potential and provide customers with the best solutions.
* Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience.
* Following up on quotes, ensuring conversions, and maintaining strong relationships.
* Supervising inbox activity and ensuring all customer communications are addressed promptly.
* Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations.
* Escalating issues proactively, always striving for quick resolutions.
* Meeting KPIs and service level agreements (SLAs) to uphold our high standards.
* Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate.
* Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued.
Requirements
What We’re Looking For:
* A positive, customer-focused attitude with a passion for delivering service excellence.
* A confident communicator who enjoys engaging with people and building relationships.
* A multitasker with strong attention to detail and the ability to work under pressure.
* A team player who thrives in a dynamic, collaborative environment.
* Someone who takes pride in their work, always striving to exceed expectations.
Benefits
Why Join Us?
* Competitive salary and benefits package.
* Career growth opportunities in a thriving company.
* A fun, supportive team culture where your efforts are valued.
* The chance to make a real impact on the customer experience and company success.
If you’re ready to take your career to the next level and be part of a team that values excellence, apply now! We’d love to hear from you.
IND25