Customer service representative

Are you passionate about delivering exceptional customer service? Our client is seeking a dedicated Customer Service Representative for a 12-month role in Loughborough.

* Hourly rate of £14.48 - £18.10
* 12 Month contract based position
* Monday to Friday- 37.5 Hours per week
* Opportunity to work with leading systems like SAP and Salesforce
* Engage in proactive account and order management

The Role:

As a Customer Service Representative, you will:

* Provide customer service and support using systems such as SAP and Salesforce.
* Ensure all transactions comply with standards and Service Level Agreements.
* Manage accounts and orders proactively.
* Liaise with business contacts for customer relationship management.
* Collaborate with internal stakeholders to resolve queries promptly.
* Participate in company initiatives, including training and compliance courses.
* Build relationships with key accounts through regular contact calls.

The Candidate:

The ideal Customer Service Representative will have:

1. Strong attention to detail and numerical accuracy.
2. Excellent problem-solving skills and the ability to work both independently and as part of a team.
3. Good written and verbal communication skills.
4. Strong organisational skills.
5. Ability to adapt to new systems and processes quickly.