Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking apprentice ship. The security industry is changing, Unique have a large estate of connected panels, switches, networking, access control and other security products which are supported remotely by our technical teams. As we expand and improve of remote offering we are looking to invest in and launch and improved service desk. The team will be responsible for supporting and maintaining our clients’ alarm and network infrastructure and acting as the first-line support before escalating to our callout engineer team. You will report and learn from our Technical Manager. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries. Duties: Providing end-user, connectivity support Escalate IT issues within the team where necessary Supporting and maintaining Office 365 for internal use Setting up and configuring new laptops and desktops (Predominantly Mac OS) Supporting existing team with internal IT support challenges. Acting as first line support on connected security products. Prioritise urgent faults and escalate internally to necessary skill level What we are looking for: Key qualities: Excellent communication skills and a strong communicator at all levels including with key stakeholders within our business Excellent organisational and prioritisation skills Problem solver, being able to think logically and work through a problem to understand its cause. Looking to grow and progress within a new area of our business Keen aptitude for all things technology and keen to learn new areas Entry requirements: 3 GCSE's (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentice s must not hold an existing qualification at the same or higher level as this apprentice ship is in a similar subject. Position is subject to approval onto the required course.