Compliance Controller Monday – Friday - 9am – 5pm £22,500 to £25,000 Blackburn Permanent
The Role
You will be providing an outstanding, professional and first class compliance checking service, ensuring that evidence to support Grants claimed is 100% accurate and fully supports the claim. On a daily basis you will request and receive documents, photographs and accreditation documents from Installers working on the Grant Scheme we deliver. You will also be monitoring and requesting updates from existing Installers to ensure all their accreditations, insurances, CRB checks, ID Badges and other required documents are up to date. As new Installers are onboarded you will gather up all the relevant information to ensure they are compliant to work on the Grant Scheme.
We have a CRM that controls all this, which you will use daily.
There will be an element of support to our Customer Service team who process the Grant applications
The Candidate
* Minimum 1 years’ experience in telephony or customer service experience
* Outstanding telephone manner.
* Well-developed written communication skills
* Excellent interpersonal skills
* Ability to remain calm under pressure
* Ability to work as part of a team and on own initiative.
* Attention to detail and accuracy.
* Excellent administration skills
* Knowledge of word and excel, email and general computer systems, you will be using a bespoke CRM system
Rhea Projects is the Managing Agent for Cosy Homes in Lancashire. We deliver Grant Funding for Insulation and Heating measures to homes across Lancashire