IT Support Technician – Job Opportunity Location: Shrewsbury / SY3 - onsite Salary: £30k plus benefits Our client is a highly regarding business located in Shropshire, looking for an experienced IT Support Technician to support clients with a range support issues / queries and to manage the ticketing system. IT Support Technician role –
* To provide high levels of customer support via telephone and email
* To respond to and fix reported incidents within given SLAs
* To be responsible for managing ticketing system
* Perform system health checks to pre-determined schedules and completing system reports
* Maintaining customer support documentation
* Support Technical projects as required
* Ensure procedures, latest fixes and Knowledge base articles are kept up to date.
* Engage in Problem management activities
* To consult on infrastructure problems and provide suitable system and networking solutions
IT Support Technician profile –
1. Experienced at 1st – 2nd line IT support level
2. Microsoft certification or relevant experience within IT Support
3. Able to work independently and as part of a team
4. Strong client facing / communication skills
5. O365 / Active Directory plus other skills relating to a ...