Claims Administrator - Sheffield - £26000
Chase & Holland are thrilled to be exclusively recruiting for a fantastic family-run business in Mansfield. This is an organisation that is proud to deliver customer service excellence with the delivery of technical and innovative solutions. We're looking for a Claims Administrator to join on a full-time permanent basis. You will primarily be responsible for supporting the organisation with all associated administration.
In Return You'll Receive:
1. 25 days holiday plus BH increasing with service
2. Paid overtime available
3. Free on-site parking
4. Pension
Claims Administrator Responsibilities:
1. Initial set up of new customer files, including electronic and manual records, for new work instructions
2. Management of the set up and accurate recording of dates for new and existing job files
3. Accurately compiling individual customer inventory lists in a timely manner
4. Interpreting and interrogating data compiled for individual customer contents lists with complete accuracy
5. Liaising with internal stakeholders to ensure the correct documentation is in place for initial and subsequent site visits
6. Communicating efficiently and effectively with operational staff, administrative staff, and customers to obtain accurate and relevant information
7. Assisting with site staff to ensure that off-site and on-site requirements are effectively resourced
8. Professionally deal with the handling of customer and client inquiries and requests
9. Proactively manage jobs to ensure all data is accurately recorded in a timely manner
10. Record, research and report on contents savings in line with the procedures for reporting and recording of data
11. Supporting as required across the business with activities during busy periods including surge situations
12. Producing accurate completion of end of job documents and the upload of data to database
13. Responsibility for own workload and prioritise this in accordance with the needs of the business and clients
14. Proactively look for improvements in processes to help improve efficiency and service delivery in all areas of our business
Required Skills & Experience:
1. Proven administrative experience within an empathetic and professional manner
2. Adaptable to support across the wider business
3. Able to perform in a fast-paced environment
4. Confident handling sensitive and confidential information
5. Excellent customer service skills
6. Excellent problem-solving skills
If you are interested in finding out about this exciting Claims Administrator opportunity, please click 'apply now'.
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