Press continue to see content specific to your location.
Canada
GBP 10,000 - 40,000
Our Receptionist team undertake a wide variety of tasks including checking patients in for their appointments, booking appointments, answering telephone queries and helping patients with any queries on their arrival at the clinic.
The role would suit someone who is good at multitasking, problem-solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service.
The receptionists will work on a rota basis, covering evenings and weekends.
Main duties of the job
The ideal candidate will have previous patient or customer-facing experience and excellent communication skills.
Within this environment, it is necessary to remain calm and maintain a high level of attention to detail. The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients' care being as smooth and efficient as possible.
We will provide the training necessary to use our in-house IT systems; however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.
Whilst the role is primarily based out of the Caterham Valley Medical Practice, there may be cover at other sites within the North Tandridge Primary Care Network.
Please note that this role will be conditional upon being able to provide relevant evidence of specific immunisations Varicella (Chickenpox), MMR, DTP - or undergoing relevant vaccinations or boosters if this is recommended by our OH advisors.
About us
This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit additional Receptionists to our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, and we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
* Membership of the NHS pension scheme
* 27 days annual leave plus bank holidays, increasing with length of service
* Access to an Employee Assistance Programme
* Opportunities for training, development, and career progression
* Some of our sites have free on-site parking (subject to availability)
* We aim to be an employer of choice and conduct annual staff satisfaction surveys
* DHC actively encourages and promotes diversity, ensuring all voices are heard and included and are committed to equal opportunities for all
Job responsibilities
JOB SUMMARY
The role of the Receptionist/Administrator is to provide reception services and administrative support to staff during out-of-hours appointments in the PCNs.
To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families.
It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision.
DUTIES AND RESPONSIBILITIES OF THE POST
* To liaise and be the first point of contact for clinicians, staff, patients, carers, and non-clinical service providers
* To respond appropriately to contentious, sensitive, and difficult enquiries to ensure a satisfactory conclusion
* Responsible for answering incoming calls and emails, dealing with their requests for information effectively
* Managing patient flow through out-of-hours clinics
* To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system
* To maintain and update records as appropriate
* To ensure appropriate handover of information relating to reception/administrative work
WORK SETTING AND REVIEW
To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.
Person Specification
Qualifications
* Good standard of education
* (Numerate and good standard of English)
Experience
* Computer literate (MS packages and databases)
* Data protection in a healthcare environment
* Previous NHS experience in a reception/administration role
Skills
* Administration
* Ability to communicate effectively with a diverse group within the community
* Ability to maintain confidentiality at all times
* Ability to prioritise workload
* Excellent attention to detail to maintain accurate patient records
* Working as part of a team
Attributes
* Can-do attitude to daily tasks, adversity, and new ways of working
* Full clean driving licence and own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12 an hour, £16 per hour weekends and evenings
#J-18808-Ljbffr