Pharmacy Technician - Certified
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Pharmacy Technician - Certified
Department: Pharmacy
FLSA: Non-Exempt
General Function: Provides prompt, efficient and friendly customer service. Assists pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.
Core Competencies:
* Partnerships
* Growth mindset
* Results oriented
* Customer focused
* Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager, Staff Pharmacists
Positions that Report to you: None
Primary Duties and Responsibilities:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
* Greets customers in a friendly manner.
* Assists customers by:
o Escorting them to the products they’re looking for.
o Securing products that are out of reach.
o Loading or unloading heavy items.
o Making note of and passing along customer suggestions or requests.
o Performing other tasks to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service.
* Works with co-workers as a team to ensure customer satisfaction.
* Handles inquiries that do not require a pharmacist’s expertise.
* Accepts new written prescription orders and telephoned refill requests.
* Takes orders from or calls doctor’s offices for refill prescriptions.
* Gathers patient information required to prepare prescriptions.
* Assists in maintaining correct patient information.
* Assists pharmacists in preparing prescription drug products for dispensing.
* Prepares and affixes labels to prescription containers.
* Prepares prescriptions to be mailed.
* Prepares and submits insurance claims.
* Files prescriptions after they have been dispensed.
* Reports any medication errors to appropriate personnel.
* Orders, checks-in, and stocks pharmacy supplies.
* Logs invoices as necessary.
* Performs cash transactions.
* Maintains cleanliness of pharmacy and dispensing area.
* Assists with third party insurance billing and troubleshooting.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to all statutes and regulations pertaining to a pharmacy technician.
* Reports to work when scheduled and on time.
* Administers vaccines as allowed by law.
Secondary Duties and Responsibilities:
* Assists in other areas of the store as needed.
* Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
* Must have the ability to solve problems involving several abstract and concrete variables.
* Ability to perform arithmetic calculations.
* Must be able to compose original correspondence and evaluate technical data.
Education and Experience:
* High school diploma or equivalent.
* Certified as a licensed technician through a certified national program and maintains continuing education requirements.
* Previous experience as a pharmacy technician or pharmacy clerk is preferred.
Physical Requirements:
* Must be able to exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly.
* Visual requirements include vision from less than 20 inches to more than 20 feet, depth perception, color vision, and field of vision.
* Must be able to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position frequently involves a fast work pace in a retail store setting, handling multiple tasks daily.
Equipment Used to Perform Job:
PC with pharmacy software, cash register, pharmacy balance, scanner, calculator, telephone, fax, and copier.
Confidentiality:
Maintains the confidentiality of the customer’s private medical information according to the HIPAA act.
Contacts:
Daily contact with customers, general public, and suppliers/vendors.
Are you ready to smile? Apply today.
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