Restaurant Launch Assistant – Flemish speaking
Location: Main Office, Manchester, United Kingdom
Type: Permanent
The Role
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring onto the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you'll support new restaurants as they get started with Deliveroo and ensure they understand the onboarding process, answer any questions they have, and generally provide a high level of service as they require it.
You'll work to tight turnaround times, using your communication skills, empathy, and problem-solving abilities to navigate requests from restaurants across the country. You will report to your Restaurant Launch Team Lead.
What you will do
1. Assist new restaurant partners in getting set up and ready to start taking orders.
2. Collaborate with the launch team, sales team, and account managers, being the face of Deliveroo for all our newest partners.
3. Meet challenging KPIs while maintaining excellent customer service.
4. Develop and maintain daily call plans.
What you'll need to be successful
1. A strong phone presence, with excellent communication skills (verbal and written).
2. Native or fluent in Flemish and English.
3. The confidence to make regular calls.
4. IT literate and able to keep our systems up to date with all relevant information.
5. A good team player, and someone others want to work with.
6. Commitment to professional development and motivation to succeed in your role.
7. A positive influence and someone others enjoy working with.
Why Deliveroo?
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement regarding any of the things that make you who you are - your gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of one of the fastest-growing startups in an exciting space.
Benefits
* Competitive salary with bonuses.
* Comprehensive benefits package including healthcare, gym memberships, and more.
* 25 days annual leave plus bank holidays.
* Access to learning and development opportunities.
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