Sales & Helpdesk Support Assistant
Position Type : Part-time (3 days a week) or Full-time
Salary : Approx. £18,000 (depending on hours and experience)
Job Type : Full-time or Part hours available
________________________________________
Key Responsibilities:
Sales Support:
* Respond to incoming sales inquiries and produce customer quotes with accuracy and quality.
* Maintain regular contact with contract customers to enhance sales and identify additional product opportunities.
* Reach out to existing customers to build tailored "Product Plans" and drive incremental sales.
* Assist in growing the customer base through sales prospecting, cold calling, and marketing activities.
* Utilise social media and other channels to build brand awareness.
* Provide monthly sales forecasts, plans, and objectives, and review these regularly.
Helpdesk Support:
* Assist Help Desk Engineers in providing high-level service and support.
* Answer and record first-line support calls, capturing detailed problem information.
* Monitor systems for potential issues, ensuring timely reporting and resolution.
* Manage administrative tasks, including recording incoming parts, maintaining service report data, and filing.
Skills and Requirements:
* Strong communication skills, both written and verbal, to engage with customers and team members.
* Solid organisational and administrative abilities, with attention to detail for maintaining accurate records and supporting company standards.
* Basic understanding of monitoring systems and processes is preferred but not essential.
________________________________________
If you are organised, proactive, and enjoy working in a dynamic environment, we encourage you to apply by sending your CV to northwestjobs@pertemps.co.uk