Modivcare Dispatcher Lead in Dover, Delaware
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight and management of all relations with subcontractor providers.
Responsibilities:
1. Ensures all contract regulations pertaining to providers are enforced.
2. Oversees the trip assignment process and the Customer Advocate teams.
3. Develops alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems.
4. Assists with driver training and inspection programs.
5. Partners with transportation providers and health care facilities to resolve problems or issues.
6. Assists with managing and providing support to office staff in pursuit of excellent customer service.
7. Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities.
8. Participates in other projects or duties as assigned.
Qualifications:
1. High School Diploma required.
2. Four (4) plus years of experience or equivalent combination of education and/or experience.
3. Familiarity with Medicaid guidelines and covered services.
4. Familiarity with non-emergency transportation services a plus.
5. Excellent verbal and written communication skills, with a friendly customer-focused demeanor.
6. Excellent active listening skills to understand customer needs and concerns.
7. Proficient use with Microsoft Word, Excel, and Outlook.
8. Ability to work independently or within a team.
9. Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
10. Ability to handle heavy phone volumes, while maintaining a polite and courteous manner at all times.
11. Demonstrates sincere personal commitment to producing high quality work.
12. Strong attention to detail and organization skills to manage customer information accurately.
13. Positive and enthusiastic attitude with passion for delivering exceptional customer experiences.
Salary: $21.64 - $29.21 hourly
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities.
We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:
1. Medical, Dental, and Vision insurance
2. Employer Paid Basic Life Insurance and AD&D
3. Voluntary Life Insurance (Employee/Spouse/Child)
4. Health Care and Dependent Care Flexible Spending Accounts
5. Pre-Tax and Post --Tax Commuter and Parking Benefits
6. 401(k) Retirement Savings Plan with Company Match
7. Paid Time Off
8. Short-Term and Long-Term Disability
9. Tuition Reimbursement
10. Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!
Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.
Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.
#J-18808-Ljbffr