We are Gravity, join us for this exciting adventure… We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, where our sites across the UK offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling. One of the jewels in our business is our Warrington site which combines both the active and Gravity Social brands, and we are now looking for an Assistant General Manager to support the GM in the running of both sites. More about you This role is different from the norm, but day you could be running the trampoline park, helping run birthday parties or organising School parties using our facilities. The next day you could be running the Gravity Social bar, helping serve drinks and fun to our slightly older group of customers We are looking for a leader, someone who is happy to roll their sleeves up and get the job done. Your background will be strong within the leisure environment, either coming from a similar trampoline venue or similar such as Health and Fitness, Karting, or other entertainments. You will be responsible supporting the GM in delivery of all site operations, ensuring that operational plans are developed and implemented to achieve and exceed the sites Key Performance Indicator’s (KPI’s). To lead, develop and inspire the team to drive efficiencies and ensure all areas exceed guest expectations in line with Gravity’s Mission, Vision, and Values. You will ultimately you must be a team player, and happy to get involved running the site. You will also be managing a team, so strong leadership skills and proven experience is a must. Your key accountabilities and responsibilities · Lead the team to deliver on all departmental KPIs, including wage ratio and financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements. · Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered and in accordance with the relevant Standard Operating Procedures (SOP). · Ensure effective budgetary management in all departments. Manage all cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability. · Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term. Assist the Marketing Department with the development and implementation of local marketing initiatives for each department. · Oversee and support the management teams with accident prevention to ensure consistency across all areas. · Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members. Your experience 2 years proven operational leadership in a customer facing business, managing diverse teams. A proven track record of attracting new customers and delivering consistently good guest experiences. Experience of managing a P&L, including financial sales budgets and stock control. A demonstratable track record of recruiting, developing, and retaining talent. Your personal qualities You are a motivator with strong leadership skills. You can communicate effectively and vary their leadership style to suit the situation and the individual. You will have flexibility in working hours, we operate 7 days a week, from morning to late evening so weekends are a major part of your working life. Able to influence and work collaboratively at all levels across the business. Proactive organisational and time management skills. Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff. Knowledge of Health and Safety, Food and Consumer legislation and regulations. What’s in it for you? · The opportunity for further develop your career through development and training. · A full-time permanent contract, with great salary and discretionary bonus · Discounted food while on and off shift · Our EAP Scheme · Contributory health care scheme wearegravity tigwag fun