Job summary We are seeking a dedicated and experienced Patient Pathway Co-ordinator to support our Service Manager and Operations Manager in achieving and maintaining key performance targets. This role is essential in ensuring the smooth coordination of patient pathways, enhancing service efficiency, and improving patient experiences. If you have recent experience in a similar role within healthcare or a related field, experience in leading and managing staff, excellent communication and organisational skills, with the ability to work under pressure with great attention to detail - then apply for this role Main duties of the job To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively. To work in conjunction with the directorate bookings and administrative teams. To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment. To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place. Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures. To performance manage staff where appropriate. Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy. To be responsible for ensuring that staff comply with all Trust policies and procedures To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Job description Job responsibilities Please see attached Job Description for a comprehensive list of role specific duties and responsibilities. Job description Job responsibilities Please see attached Job Description for a comprehensive list of role specific duties and responsibilities. Person Specification Qualifications Essential Microsoft office skills at ECDL level or equivalent experience Degree or equivalent experience Desirable Management qualification Experience Essential Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment Experience of working in the NHS either in a hospital, private practice or for a GP Experience of a busy environment and dealing with the general public Experience of leading and managing staff Desirable Conversant with hospital information systems Skills Essential Ability to manage a team Ability to negotiate at all levels and work in partnership with all relevant stakeholders Excellent communication skills - both verbal, presentation and written Good interpersonal, oral and written skills including chairing meetings and writing reports Ability to prioritise and manage workload efficiently with minimal supervision Desirable Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology Knowledge Essential Knowledge of data protection and issues around patient confidentiality Knowledge of NHS patient administration systems Knowledge of NHS Access targets Special Requirements Essential Flexibility to work varying hours Ability to attend meetings at different locations including Frimley Park Hospital, Heatherwood Hospital and Wexham Park Hospital Person Specification Qualifications Essential Microsoft office skills at ECDL level or equivalent experience Degree or equivalent experience Desirable Management qualification Experience Essential Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment Experience of working in the NHS either in a hospital, private practice or for a GP Experience of a busy environment and dealing with the general public Experience of leading and managing staff Desirable Conversant with hospital information systems Skills Essential Ability to manage a team Ability to negotiate at all levels and work in partnership with all relevant stakeholders Excellent communication skills - both verbal, presentation and written Good interpersonal, oral and written skills including chairing meetings and writing reports Ability to prioritise and manage workload efficiently with minimal supervision Desirable Highly developed analytical skills and competency in interpreting complex data Knowledge of medical terminology Knowledge Essential Knowledge of data protection and issues around patient confidentiality Knowledge of NHS patient administration systems Knowledge of NHS Access targets Special Requirements Essential Flexibility to work varying hours Ability to attend meetings at different locations including Frimley Park Hospital, Heatherwood Hospital and Wexham Park Hospital Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Wexham Park Hospital Wexham Street Slough SL2 4HL Employer's website