Location: FE College in Kingston
Pay Rate: £18-20 p/h
Are you passionate about technology and eager to make a difference in an educational environment? We're looking for a dedicated IT Support Technician to join our dynamic team!
What You'll Do:
* Provide 1st/2nd line ICT support to employees and clients.
* Efficiently log and resolve calls using our Helpdesk Management system.
* Support hosted telephony solutions and configure handsets.
* Maintain and update end-user computer equipment and peripherals.
* Install and configure client-based hardware and software.
* Implement server-based imaging for both MAC and Windows systems.
* Perform preventative maintenance and authorized changes.
* Set up user accounts and mailboxes.
* Install software and apply updates/patches.
* Monitor computer equipment performance and apply solutions.
* Update, replace, and renew IT equipment.
* Liaise with Senior Support Technician on software and network issues.
* Attend team and project meetings.
* Travel to other campuses as needed.
* Undertake tasks as directed by the Deputy Director IT Services.
What We're Looking For:
1. L3 qualification or equivalent.
2. Proficiency in Microsoft Office.
3. Knowledge of network technology (routers, switches, firewalls, VPNs, etc.).
4. Understanding of network topologies and ...