At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
You will be our presence in the neighbourhoods you manage, spending most of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team, you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean, and attractive as possible.
An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework.
Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.
Essential Criteria
* Experience in carrying out a Housing Officer role and directly managing affordable housing
* Good communication skills, verbal and written
* Ability to manage a busy workload, prioritising when needed and multi-tasking different tasks whilst achieving deadlines and desired outcomes.
This role is agile/home based, and the majority of your work will focus mainly in Aberdeen, Inverness, with potential travel around the Highlands and Islands as we grow.
More about you
Requirement: To have a driving license.
We need you to have excellent communication skills ensuring a polite and courteous manner is paramount to this role – you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships.
You should have experience working within a similar tenancy and estates management role and have relevant and up-to-date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You must be willing to support across tenures including mid-market rent.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
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