Primary key responsibilities: The following are the core responsibilities of the Project Lead Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Project Lead Administrator is responsible for: Leading on the Enhanced Access service provision managed by the Federation and will include: Ensuring effective rota management and supporting workforce planning to maintain adequate staffing levels. Acting as a key point of contact for internal and external stakeholders, responding to queries professionally and promptly. Providing Reception and Secretarial functions including task management and referrals. Providing induction training for new starters and ensure ongoing training is developed and maintained in line with the service provision. Booking patient clinics and maintaining waiting lists. Ensuring medical equipment is maintained and in good working order. Providing comprehensive administrative support for planning, implementation, and evaluation of projects. Supporting project coordination, ensuring deadlines and key deliverables are met. Developing and maintain accurate project documentation, reports and databases, ensuring compliance with confidentiality and data governance policies. Assisting in the implementation of service improvements, audits, and quality initiatives. Supporting the management of contracts and service agreements, ensuring adherence to NHS policies, guidelines and statutory regulations. Maintaining and effective filing system and supporting the monitoring and reporting of Key Performance Indicators (KPIs). Assisting with risk assessments and incident reporting procedures. Managing complaints. Managing mailboxes. Promoting a culture of continuous improvement. Building and maintaining effective relationships with healthcare providers, commissioners, and other key stakeholders. Acting as a liaison between various teams, ensuring effective information sharing and collaboration. Communicating operational updates to staff, ensuring clarity and alignment with organisational objectives. Working Hours Working days will be Friday, Saturday, Sunday and Monday. This is an office based position working from different locations: Friday: 8:00am 4:00pm (Sapcote Head Office) Saturday: 7:45am 5:00pm (The Centre Surgery) Sunday: 9:45am 2:30pm (The Centre Surgery) Monday: 8:00am 12:00pm (Sapcote Head Office) There may be occasions that working at alternative sites is required. Working from home on a Sunday may be an option but will depend on the needs of the business.